• Reservations Agent

    Sand Valley Golf Resort
    Job Description
    Position:                       Reservations Agent – PBX Operator
    Reports To:                   Director of Reservations
    Department:                 Reservations

    Primary Duties and Responsibilities:
    • Answer and direct calls at the multi-line PBX phone station.
    • Provide callers with resort related information and direct calls as requested by in-house guests.
    • Be knowledgeable of: golf and the golf travel industry; management personnel and their functions; on-property outlets; directions to/from the resort from a variety of locations; in-depth knowledge of the Sand Valley website; local area attractions.
    • Take golf and hotel reservations over the phone, email and/or in person.Provide guests with all pertinent information regarding resort policies and necessary information to make a reservation.
    • Provide friendly, positive, and hospitable service at all times to both external and internal guests.
    • Gather pertinent guest information in order to build a reliable and accurate database. Assist with marketing tracking by entering appropriate data. Assist with other administrative tasks as needed.
    • Provide lateral service to Front Desk.
    • Contribute to the work environment in a manner that promotes growth and success including but not limited to suggesting ideas for: marketing, policies and procedures, improving efficiency and profitable business relationships as related to the resort and its amenities.
    • Perform additional duties as requested.
    Qualifications:
    • High School diploma required – college degree preferred
    • Positive attitude, professional manner and appearance
    • Proficiency in Microsoft Office: Outlook, Word and Excel. Ability to learn and use Agylisis property management/reservations/phone software and other resort systems.
    • Quality written and verbal communication skills
    • Demonstrated mathematical ability
    • Ability to analyze and solve problems; efficiently handle multiple duties under pressure with minimal supervision
    • Must be able to work flexible hours including evenings and weekends as needed
    • Experience in golf and/or hospitality reservations center preferred.
    Contact Information
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