• Front Desk Agent

    Sand Valley
    Job Description

    The purpose of the Front Desk Agent is to assist with the day-to-day operational Front Desk activities including but not limited to check in and check out procedures. 

    Primary Duties and Responsibilities:

    • Communicate effectively with guests, management, staff and co-workers.
    • Provide guests with all pertinent information regarding resort policies.
    • Must be detail oriented with the ability to multi-task.
    • Contact guests prior to arrival to make sure all details of reservation are correct and special requests are noted. 
    • Handle all in room amenity requests and special requests from guests and management.
    • Perform check-in and checkout procedures.  Complete check-ins and check-outs in a proactive manner.
    • Provide concierge-type service.
    • Oversee shift closures and verify that all the essential duties of a shift closure have been successfully completed.
    • Work with service providers, such masseuse and shuttle transportation, to provide amenities for guests.
    • Take golf and hotel reservations over the phone and/or in person as required.
    • Provide friendly, positive, up-beat and hospitable service at all times.   Publicly support all resort policies while ensuring that all other front desk staff are doing so.
    • Ability to reconcile shift banks/financial statements.
    • Promote resort amenities (restaurant, bar, retail) to guests in order to maximize resort revenue.
    • Displays courtesy and professionalism in all contacts, and will manage difficult or sensitive situations effectively.
    • Demonstrates a calm and professional manner under the pressure of shifting priorities.
    • Assist guests and staff with disputed billing situations.
    • Perform additional tasks as assigned by management.

    Qualifications:

    • High School Diploma 
    • Strong computer skills with Microsoft Word and Excel
    • Prefer a working knowledge of Visual One and Golf Pro
    • Demonstrated quality written, verbal, and interpersonal communication skills.
    • Ability to analyze and solve problems; efficiently handle multiple duties under pressure with minimal supervision; work flexible hours as required including nights/weekends.
    • Positive attitude, professional manner and appearance in all situations.  

    Classification:

    Full-Time Seasonal, Hourly, Non-Exempt

    Sand Valley LLC is an Equal Opportunity Employer

    Contact Information