• Front Desk Supervisor

    Sand Valley
    Job Description

    The purpose of the Front Desk Supervisor is to assist with the day-to-day operational supervision of all front desk staff. Handle pre-arrivals, in-room amenity requests, and special requests.  

    Primary Duties and Responsibilities:  

    • Communicate effectively with guests, management, staff and co-workers.  

    • Provide guests with all pertinent information regarding resort policies.  

    • Must be detail oriented with the ability to multi-task.  

    • Contact guests prior to arrival to make sure all details of reservation are correct and special requests are noted.  

    • Handle all in-room amenity requests and special requests from guests and management.  

    • Perform check-in and checkout procedures. Complete check-ins and check-outs in a proactive manner.  

    • Ensure that the front desk agents are properly completing check-ins/check-outs and be available as a resource for any questions or guest issues that may come up.  

    • Provide concierge-type service.  

    • Oversee shift closures and verify that all the essential duties of a shift closure have been successfully completed.  

    • Work with service providers, such massage therapist and shuttle transportation, to provide exceptional service for our guests.  

    • Take golf and hotel reservations over the phone and/or in person as required.  

    • Provide friendly, positive, up-beat and hospitable service at all times. Publicly support all resort policies while ensuring that all other front desk staff are doing so.  

    • Ability to reconcile shift banks/financial statements.  

    • Promote resort amenities (restaurant, bar, retail, massage) to guests in order to maximize resort revenue.  

    • Display courtesy and professionalism in all interactions  

    • Manage difficult or sensitive situations effectively.  

    • Demonstrate a calm and professional manner under the pressure of competing priorities.  

    • Assist guests and staff with disputed billing situations.  

    • Perform additional tasks as assigned by management.  

    Qualifications:  

    • High School Diploma  

    • Supervisory and/or management experience preferred.  

    • Strong computer skills with Microsoft Word and Excel  

    • Prefer a working knowledge of Visual One and Golf Pro  

    • Demonstrated quality written, verbal, and interpersonal communication skills.  

    • Ability to analyze and solve problems; efficiently handles multiple duties under pressure  with minimal supervision, work flexible hours as required including nights/weekends.  

     Positive attitude, professional manner, and appearance in all situations.  

    Classification:

    Full-Time Season, Hourly, Non-Exempt

    Sand Valley is an Equal Opportunity Employer

    Contact Information